Driving Success For Clients

Client background

“Remittance Inc” is a rapidly growing Money Transfer Operator (MTO) specialising in remittances to and from key emerging markets across Africa and Southeast Asia. While experiencing significant transaction volume growth, Remittance Inc faced increasing pressure on its margins due to FX volatility, challenges in managing multi-currency liquidity, and operational complexities in last-mile payouts.

Challenges To Overcome

Remittance Inc’s primary hurdles included:

Volatile FX Margins

Unpredictable currency fluctuations in the Ghana corridor led to inconsistent and often shrinking profit margins on their transfers. Their existing FX sourcing was fragmented, preventing them from consistently securing competitive FX rates.

Liquidity Strain

Managing diverse currency balances across multiple corridors resulted in idle capital in some regions and liquidity shortages in others. Access to flexible loans and credit was limited, impacting their ability to scale operations efficiently and negotiate favourable settlement terms with partners.

Payout Inefficiencies

Existing payout solutions were not consistent, final stage payments were delayed resulting in occasional customer dissatisfaction and increased operational costs due to refunds and cancellations.

Passionate – Dedicated – Professional

Virtuell FX Solution

Our FX consultancy partnered with “Remittance Inc” to implement a comprehensive, tailored solution across their FX, liquidity, and payout operations:

Person Analyzing Data

FX Solution

  • Objective:

    Deliver consistent & competitive FX Rates for “Remittance Inc”

  • What We Did:

    We analyzed their transaction flows and market exposures. We then helped “Remittance Inc.” establish new relationships with liquidity providers. This enables access to competitive FX rates and a proactive hedging strategy.

Liquidity Solutions

  • Objective:

    Source and negotiate favourable funding solutions

  • What We Did:

    We also leveraged our network to secure flexible credit lines and negotiated favourable settlement terms with their banking partners, significantly improving their working capital efficiency and financial agility.

Payout Solutions

  • Objective:

    Source reliable payment termination solutions

  • What We Did:

    We recommended integrating new, reliable last-mile partners. This partner had better reconciliation practices and customer service. This enhanced process resulted in efficient payment solutions and improved delivery speed.

Delivering Success 100% of the Time

The Success Story

Working with Virtuell FX helped produce some remarkable outcomes for “Remittance Inc”:

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FX Cost Reduction

A 1.5% average improvement in FX rates, directly translating to a significant increase in overall transaction profitability.

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Faster Payouts & reduced Errors

A 30% decrease in average payout time and a 90% reduction in payout-related operational errors, leading to higher customer satisfaction and lower operational costs.

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Enhanced Liquidity

Favourable fundign terms, freed up capital for strategic investment, expansion and working capital needs.